Terms of service

Effective Date: 19/11/2025

These Terms of Service (“Terms”) govern your use of www.ampmemonight.com and the purchase of tickets and merchandise. By accessing the site or completing a purchase, you agree to these Terms and our Privacy Policy.

1. Who You Are Buying From

www.ampmemonight.com is owned and operated by The Neighbourhood Collective (ABN 57 425 323 500), trading as AM//PM.

Ticketing services for most events are processed through Oztix. However, some events may use alternative ticketing providers where venues have existing ticketing contracts. In these cases, the ticketing provider’s own Terms & Conditions and Privacy Policy will apply in addition to ours. Merchandise transactions may still be processed through Shopify.

2. Your Agreement

By visiting, using, or purchasing from our website, you agree to:

  • These Terms

  • Our Privacy Policy

  • Oztix Terms & Conditions (for any ticket purchase)

We may add, withdraw, reschedule, or replace artists; change prices, venues, rooms, or capacity at any time. Use of this site is for personal, non‑commercial purposes only.

3. Changes to These Terms

We may update these Terms or our Privacy Policy at any time. When purchasing an event ticket through Oztix, their platform terms will apply at the time your transaction is completed.

We may update these Terms or the Privacy Policy at any time. The Terms applicable to your purchase are those displayed at the time the transaction is completed.

4. Conditions of Sale

  • Event tickets are sold and issued via Oztix. All Oztix terms, conditions, refund policies, delivery methods, and purchase requirements apply in addition to the Terms on this website.

  • By purchasing a ticket, you also agree to the Oztix Terms & Conditions, available on their platform.

  • All merchandise prices are in Australian Dollars (AUD) and include GST.

  • Online ticket sales close when the event allocation is sold out or at the time determined by Oztix.

  • We reserve the right to refuse sales or cancel any transaction in accordance with Oztix policies.

5. Venue Entry

  • A valid photo ID is required for entry (Australian Driver Licence, Australian Photo Card, or Passport).

  • Damaged or expired IDs may be rejected.

  • Entry is restricted to patrons 18 years and over.

  • Venues reserve the right to refuse entry at their discretion.

6. Refunds and Exchanges

  • If a date, venue, time, or other event detail changes, your ticket remains valid. Updates will be communicated via email.

  • We may alter venue, capacity, date, or artists without prior notice.

  • Entitlement to a refund is determined by us. Please contact us directly to confirm eligibility.

7. Ticket Delivery

All event tickets are delivered electronically by Oztix. Delivery times and methods are governed by Oztix systems.

If you do not receive your ticket, please contact Oztix Support directly. You may also contact us at info@theneighbourhood.me for assistance.

8. Complaints

For complaints or issues relating to purchases, tickets, or event experiences, contact:

info@theneighbourhood.me

9. Seeka Tracking, Data Sharing & Measurement

We use Seeka as our identity and analytics partner across our website, our events, and Oztix-powered ticketing pages.

By using our website or purchasing a ticket through Oztix, you acknowledge and agree that:

  • Seeka may collect data such as page views, click behaviour, device information, email identifiers, and purchase activity.

  • Seeka’s identity graph may match sessions across ampmemonight.com, Oztix event pages, and other connected domains.

  • This data may be used for attribution, analytics, personalised marketing, fraud-prevention, and audience building.

  • Seeka may process data in accordance with its own Privacy Policy.

Seeka does not collect payment details, and all personally identifiable information is handled in accordance with Australian Privacy Principles.

If you wish to opt out of personalised marketing based on Seeka data, contact us at info@theneighbourhood.me.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Legal proceedings may be commenced in any Australian state or territory.

11. Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to:

  • A replacement or refund for major failures

  • Compensation for reasonably foreseeable loss or damage

These rights apply in addition to any warranties provided under this Agreement.

If you have any questions about these Terms, please contact us at info@theneighbourhood.me.