Privacy policy

This Privacy Policy explains how The Neighbourhood (“we”, “us”, “our”) collects, uses, stores, and discloses personal information. We are committed to protecting your privacy and comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By providing your personal information, you consent to our collection, use, and disclosure of it in accordance with this Privacy Policy. We may update this document periodically by publishing changes on our website.

1. What Personal Information We Collect

We may collect information that identifies you or could reasonably identify you, including:

  • Name

  • Email address

  • Mailing or street address

  • Phone number and contact details

  • Age or date of birth

  • Ticket purchase history and event attendance information

  • Device ID, device type, IP address, browser details, geo‑location, page views, traffic and analytics data

  • Information you provide directly to us via forms, email, website interactions, or social platforms

  • Information collected from cookies, pixels, and tracking tools

  • Any additional information needed to deliver services, respond to enquiries, or operate our business

We collect information directly from you, automatically when you use our site, and from third‑party platforms you allow to share information with us.

2. How We Collect Information

We may collect your personal information when you:

  • Purchase tickets or products

  • Register or create an account

  • Sign up to newsletters or marketing lists

  • Communicate with us via email, website forms, social media, or other platforms

  • Interact with our websites, ads, or digital tools

  • Attend events we run or promote

  • Participate in surveys, promotions, competitions, or giveaways

We may also receive information from trusted third‑party services (e.g., ticketing providers, marketing partners, analytics platforms) as permitted by their privacy settings and policies.

3. Why We Collect, Use, and Disclose Personal Information

We may collect and use your information for purposes including:

  • Providing access to our website, tickets, products, and services

  • Processing payments and fulfilling orders

  • Managing event entry and communication relating to your purchase or attendance

  • Improving our website, services, and customer experience

  • Performing analytics, research, and advertising

  • Sending service updates, reminders, technical notices, and important information

  • Sending marketing and promotional content (if you opt in)

  • Administering contests, promotions, and loyalty programs

  • Complying with legal obligations

  • Resolving disputes or enforcing our agreements

We may also work with trusted partners to combine anonymised data to better understand customer preferences and improve our services.

4. Direct Marketing

We may send you marketing messages about events, promotions, or updates, in accordance with the Spam Act 2003. You can opt out at any time using the unsubscribe link or by contacting us.

5. Disclosure of Personal Information

We may disclose your information to:

  • Employees and related entities

  • Event partners, promoters, or venues when necessary for your attendance

  • Third‑party suppliers and service providers (including ticketing platforms, analytics tools, marketing partners, website operators, and email platforms)

  • Payment processors and fraud‑prevention systems

  • Professional advisers and contractors

  • Business partners, sponsors, or collaborators

  • Organisations involved in a business transfer or acquisition

  • Government agencies or law enforcement where required by law

  • Any third party authorised by you

6. Disclosure Outside Australia

We do not routinely disclose personal information outside Australia. If we do, we will take reasonable steps to ensure overseas recipients handle your data in line with Australian Privacy Principles.

7. Website Use & Cookies

We collect information when you access our website, including:

  • Pages visited

  • Date and time of visits

  • Browser and device information

  • IP address

We use cookies and similar technologies for functionality, analytics, advertising, and to personalise your experience. You may disable cookies in your browser, but some features may not work correctly.

Any personal data collected via cookies is handled in accordance with this Privacy Policy.

8. Security

We store personal information in electronic and physical formats and take reasonable steps to protect it against:

  • Misuse or interference

  • Loss

  • Unauthorised access, modification, or disclosure

This includes access controls, secure servers, authentication processes, and industry‑standard security measures. However, no method of digital transmission is completely secure.

9. Third‑Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

10. Accessing or Correcting Information

You may request access to the personal information we hold about you, or ask us to correct inaccurate information. Identification may be required.

We will take reasonable steps to respond within a reasonable timeframe.

11. Making a Complaint

If you believe we have breached the Privacy Act or mishandled your personal information, you may contact us with full details of your complaint. We will investigate and respond within a reasonable period. If dissatisfied, we will provide guidance on further steps you can take.

12. Contact Us

For questions, corrections, access requests, or complaints, contact our Privacy Officer:

The Neighbourhood

Attn: Privacy Compliance Officer

2-4 Oxford St

Darlinghurst, NSW 2010

Australia

Email: info@theneighbourhood.me

 

Effective: 19/11/2025